FAQ

Banana empowers creators with the tools and partners they need to design and sell their own unique fashion products via preorder campaigns. This eliminates the need for hefty investments in inventory, website development, warehousing, and all other start-up costs typically associated with launching a fashion brand. As a result, you’ll get the chance to discover one-of-a-kind fashion pieces from your favourite creators from all around the world.

This way we only produce designs with proven demand, thus avoiding the bulk of fashion waste created from traditional manufacturing methods. For more information on Overproduction, click here.

"MOQ" stands for "Minimum Order Quantity". This is determined by a number of factors, but ultimately a number agreed between the creator and producer. Once this MOQ is reached on a campaign, the design qualifies to go into production! Click here to read more on our blog.

This is really up to the creators. We offer our creators the freedom to choose which producers to partner with depending on their individual design needs. You will be able to see where a product is made at the bottom of each product page. For more information on our producer partners, click here.

When a campaign is successful, Banana takes a 10% transaction fee from the creator.

If the campaign does not reach its MOQ, there are no fees.

Yes! It is Banana's mission to offer everyone with a creative drive the opportunities to thrive in fashion. We are currently in beta so we are gradually onboarding new creators – click here to gain access!

Ultimately, it's up to the creator, however, Banana is a community for extraordinary fashion, so it will be down to everyone to spread the word of a beloved campaign for it to succeed, not just one person's responsibility!

We accept Visa, MasterCard, American Express and Discover cards. Payment is captured at the time of purchase. If the campaign does not meet its MOQ (minimum order quantity) target by the time it expires, a full refund will be issued.

You will get a full refund to your original payment method.

Your card will be charged at the time you place your preorder so that production can begin as soon as possible. If the campaign is unsuccessful, you will get a full refund.

Banana is based in Sydney, Australia and Hong Kong. We have our technology team in Australia, and production team and warehouse in Hong Kong.

A campaign is a product up for preordering. Campaigns need to reach its MOQ for it to be manufactured. Campaigns that don't meet the MOQ before it expires will not be manufactured.

An MOQ is the preorder goal of a campaign, it stands for "Minimum Order Quantity". This can range between 20-99 pieces. This number is set by the item's producer as their optimal minimum quantity that best balances their cost and time. Campaigns that don't meet this MOQ will not be realised.

A creator is the designer behind the campaign who is trying to bring their product to life.

Backers are shoppers who places preorders to support a creator's unique design. When a campaign is successful, backers will receive their order in the post straight from the producers.

A producer is the manufacturer who the creator has partnered up with to bring their product to life should it meet its MOQ.

Banana strives to reduce fashion waste by democratising fashion through the preorder model so that only favourite pieces are made; made to be loved and cherished. By adhering to the producer's MOQ, we are in position to keep these pieces at the most cost-effective price for our backers.

Each creator's brand page will have their own contact details ie. social media and/or email.

While a campaign is still live you can edit or cancel your preorder. Please email us 48 hours before the end of the campaign at hello@banana.xyz and we will get this sorted ASAP.

There could be infinite number of campaigns live on Banana at any given moment. Each campaign is independently created and crafted by the creators, who have complete creative control and responsibility over their brands and products. They spend weeks building their brand, sampling closely with their chosen producers, shooting content for their garments, and when they're ready, launch their creation as a campaign to the community.

Every campaign has its MOQ to meet in order to go into production. If people like the item, they can place a pre-order. Once the MOQ is met, the item will be made into reality and sent out to the backers. Backers are only charged when their pre-order goes into production. Campaigns that don't meet the MOQ before the deadline will expire, and noone will be charged or commissioned.

Many backers may be friends and family of the creator, many may be fans of the creator's existing work, and many may just be excited or inspired by the item enough to want to make it their own! Afterall, our pre-order model rivals limited edition collections - and never mass produced.

Backing a campaign is more than shopping. It is supporting a creator's dream to create something that they want to see exist in the world.

We currently ship to Australia, Canada, United States, United Kingdom, France, Norway, South Korea, Singapore, Hong Kong and many many more. We are constantly working to expand our logistical reach so feel free to let us know where you are if your location is not listed above!

We offer free shipping for all products! Woohoo!

For preorder products, once a campaign is successful or a preorder period is over, the product will go straight into production. The production leadtime is as advised on the Campaign, which generally ranges between 3-4 weeks. Shipping will then take on average 1-2 weeks from dispatch depending on your location.

For ready-to-ship products, products ship out in 1-3 business days. Shipping will then take on average 1-2 weeks from dispatch depending on your location.

Please refer to below on estimated shipping time for various destinations:

Hong Kong: 1 business day
United States: Free: 2 weeks; Express: $15, 2-3 days
United Kingdom and Europe: Free: 2-2.5 weeks; Express: $15, 3-5 days
Australia: 1-2 weeks
Singapore: 6-10 days

For other locations, shipping on average takes about 1-2 weeks, but if you have specific questions, please email us at hello@banana.xyz.

We understand that sometimes things don't work out.We offer refunds within 14 days of receiving the goods, with returns shipping at your own cost to our Hong Kong warehouse.

Within 14 days of recieving your product, please contact hello@banana.xyz to start a return. We will share with you our returns mailing address and further details.

Products must be returned in their original condition - unworn, unwashed, undamaged and unaltered - with all their original packaging.

While we will figure out the logistics and shipping cost for you, we do charge a flat rate US$20 return fee for all returns. This will be deducted from your refund.

Once the item is shipped, inspected and confirmed eligible for refund, it will take up to 5 business days for funds to go back to your original payment method.

We do not offer exchanges at this stage, however you could order a new product (if there is availability) and return your existing one.

All orders are available for tracking once it has been dispatched. You will get a dispatch email with all the tracking details when production completes. This could take up to 3 weeks after a campaign succeeds. Thank you for supporting the preorder model where products get made only after proven demand so that no excess inventory goes to landfill!

We are so sorry to hear that! Please contact us via hello@banana.xyz and we will get this sorted ASAP.

We do not include taxes and duties at checkout, so any chargeable taxes and duties would be requested directly by the courier to your provided contact details at the import stage.

No you don't! It is Banana's key mission to empower all creatives who want to thrive in fashion to be able to thrive in fashion.

100%! You will work with your producer to develop your design, so you will have 100% creative control over your design.

This really depends on you; how much time in a week you dedicate to the campaign, your sampling process, the proximity of your chosen producer to you, your decisions on marketing and photography methods, etc. Realistically we would say a minimum of 4 weeks.

You have full control as you're in charge of setting your own profit margin and retail price. Producers will let you know how much your creation will cost to make, and bearing in mind that Banana takes a 10% transaction fee of the retail price if your campaign succeeds, you are then free to set your own profit margin and retail price!

Not at all. It is part of Banana's mission to take care of the boring stuff so that creatives like yourself can spend all your time on doing what you do best - create!

Yes! You have the freedom to design your own storytelling - full control over how you would like your brand or products to be perceived and represented!

Yes! Producers will offer quotations of how much it will cost them to make your design. You will then decide, between different producers' prices and MOQs, who to work with.

Nope! Banana is a community for all creative talents!

Creators keep 100% ownership of their brand and designs.

We are currently in beta, which means that we are currently building out our platform and are gradually onboarding new creators. However, once we are out of beta mode, any creator can create and sell on Banana.

Yes - but not with money, just your passion! Sign up today.

Please contact hello@banana.xyz and we will get you back on the road asap.

Yes - creators can buy wholesale through Banana! For more information please contact hello@banana.xyz.

Please click here to sign up! We look forward to hearing more about you!

The producers have full control over what MOQ they feel comfortable with.

No. Producers set the cost price & MOQ for creators simply to choose from.

Once you are set up and live as a producer on Banana you will be communicating with creators directly on design and production needs.

Please contact hello@banana.xyz and we will get you back on the road asap.

We look for several qualities from our trusted partners but payment is not one of them! Click here to find out more.

Banana was conceptualised by a love of fashion but not for its traditional culture of waste. By allowing creators to easily design and launch preorder campaigns for their designs and only produce what’s sold, we’re all working together to champion a low-waste fashion future.

Yes! Please enquire via press@banana.xyz.

Please enquire via press@banana.xyz.

There could be infinite number of campaigns live on Banana at any given moment. Each campaign is independently created and crafted by the creators, who have complete creative control and responsibility over their brands and products. They spend weeks building their brand, sampling closely with their chosen producers, shooting content for their garments, and when they're ready, launch their creation as a campaign to the community.

Every campaign has its MOQ to meet in order to go into production. If people like the item, they can place a preorder. Once the MOQ is met, the item will be made into reality and sent out to the backers. Campaigns that don't meet the MOQ before the deadline will expire, backers receive a full refund and no commission will be charged.

Many backers may be friends and family of the creator, many may be fans of the creator's existing work, and many may just be excited or inspired by the item enough to want to make it their own!

Backing a campaign is more than shopping. It is supporting a creator's dream to create something that they want to see exist in the world.

When a campaign is successful, Banana takes a 10% transaction fee from the creator.

If the campaign does not reach its MOQ, there are no fees.